With regards to the non loading, this is normally a sign of a catastrophic failure. Hi@SiGreenwood thanks for sending over your details. To check for a software update, follow the steps below: Press the YouView button, select settings . on To have two die on you like this sounds like very bad luck. Hope you're keeping well in these strange times! When I powered it back on, it seemed to work again. mode 4 (interenet reset keeping recordings) are the ones to consider. Hello. All rights reserved. Give it a couple minutes to get itself ready and then it should load as usual. I've sent you a Private message explaining how you can contact the forum moderation team. I will also have had a BT Youview box from BT just under 6 months now. 05-07-2022 is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Internet/USB Recovery, keep recordings. It looks like you're new here. Give it a couple minutes to get itself ready and then it should load as usual. All Rights Reserved. Hi, no I don't have a subscription. There are various different levels of reset modes 2 (factory reset keeping recordings) . 03:09 PM. The Ethernet cable is securely connected to the Ethernet port. YouView TV Ltd 2023. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Worked fine until last night. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Once you have had a chance to test it out post back and let me know how you are getting on. I'm really glad to hear you've received the new box and all appears to be well. Your account is set up as TV store only and a TV account should be set up as multicast. 12:11 PM. The hard drive sounds like its trying to do something but nothing happens. on OpenReach engineers to the house. The guide works fine, as do the catch up players. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. I have had a retail Youview box almost two years now and have had very little problems with it. p.s. When I powered it back on, it seemed to work again. on On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 16h55. The broadband still keeps dropping. mode 4 (interenet reset keeping recordings) are the ones to consider. By selecting Accept, you are agreeing to our cookies. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. 14-12-2020 Until I saw this thread, I was blaming that for this symptom. on Any suggestions/information gratefully received. Maintenance mode is used to recover your box when something has gone wrong with it. 12h01. This first happened about a week ago. My husband . I'm with PlusNet fibre using a TalkTalk box. Thanks in advance for any help you can give, on If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. on Check here: https://community.bt.com/t5/notes/privatenotespage, on (Although i'm not sure why the drive would affect the 'settings' menu)? Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 04-04-2020 Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. However, this time, that remedy does not seem to work. It looks like you're new here. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. David Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. 14-12-2020 Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. 04-04-2020 A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I've seen a packageremoved when a fibre upgrade has been done. - edited Thanks for posting back with what seems a positive result. Humax have a reputation for being the best Freeview / Youview boxes around. Youview Box stuck on please wait. Select Software Information. 25-04-2019 You may be able to get it working again by going into Maintenance Mode and performing a reset. The broadband still keeps dropping. Hi John. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. on 02:18 PM. Any advice would be appreciated. There was a factory reset, but keep recordings option, but this failed. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. 11:35 AM, on Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Re: YouView+ UHD box stuck loading and needs full factory reset. My box has a repeat problem. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. This site uses cookies. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". 14-12-2020 14-12-2020 / 3.3.168: Complete: BT: The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. It is a bt youview box. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 14-12-2020 Worked fine until last night. Ive made quite a few recordings, although none in 4K yet, all with no problems. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. You would be indeed wise to get your money back. Do you have a current BT TV subscription? Until I saw this thread, I was blaming that for this symptom. Youview box used to work, no problem with other gadgets. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. on Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. 04-04-2020 After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Hi John. You can print a freepost label to eturn the box if you wish. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I've got a load of recordings I can't access. Visit our full contacts page here. With regards to the non loading, this is normally a sign of a catastrophic failure. YouView TV Ltd 2023. T1000 boxes have a reputation for premature hardware failure. It is strange because the catch up players work fine. Yes everything seems to be working correctly. We followed the user guide instructions and Googled every possible solution without luck. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. 15-12-2020 04-04-2020 Instructions for doing this can be found here: Mine has just started doing the same thing. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 22h00, on Take a look at the forum I mentioned. A YouView Box FAQ. I would still be inclined to get it replaced under warranty. If so have you had a chance to test it yet and with large recording on in 4K? Update 2: Have tried software reset (recommended) and both factory reset options. Remember all of your recordings and personal data will be deleted. The YV persistently tells me it can't connect to the internet. This will keep your recordings but you do need an internet connection for it to work. Already know your box model? 04-04-2020 This can be causes by it being knocked while it was turned on. Release both buttons a few seconds after the BT logo appears on the TV screen. 05-07-2022 Have you upgraded recently ? You view box stuck on loading page. Read our cookie policy. YouView+ UHD box stuck loading and needs full factory reset. Internet/USB Recovery, delete recordings. I believe there is a maintenance mode which you can get into, which may give you more recovery options. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 15-12-2020 The aerial cable is securely connected to the Aerial In/Antenna In port. You can print a freepost label to eturn the box if you wish. At that time, I switched it off and left it unplugged for a minute or two. Ive done a factory reset to no avail, any ideas? This site uses cookies. YouView TV Ltd 2023. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Factory reset, keep recordings. We have a tv contract with bt. on Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. 05-07-2022 Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist.
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